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Joy Knowledge Base

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I can’t connect to EMIS

I can’t connect to SystmOne

Error 4: No patient/no entries found

Error message 5: Unable to open patient record

Error message 6: Unable to add data to patient records

Error message 9: The patient record is currently opened by another user

Error 1 - Connection error due to time expiration

Error Message: User not found

1. Error Message: Access Denied

2. Error Message: User does not have access rights to use this function

Error message 3: User not Found/Unknown username

Error message 2 - Device ID has been refused connection by the SystmOne user

How do I document an external referral in Joy?

What if your referral hasn’t been responded to by the organisation you referred to?

Client Page All

How do I manually create a client?

How do I export Clients from Joy?

How do I remove discharged patients from my client list?

How do I assign a client to myself if I forgot to while accepting the referral?

How to merge client profiles

How do I add a tag to a client?

How do I make something a ‘Key event’?

How do I add a client ‘Contact’?

How do I add a client ‘Note’?

How to send notes made on Joy to a client’s clinical record

How do I add a client ‘Action’?

How do I upload a file to a client’s record?

How to assign multiple staff members to one client

How do I use the consultation templates?

How do I create templates in Joy?

How do I make a referral through the Joy marketplace?

How do I search for a service on Joy marketplace?

How can a client refer themselves to my service?

How do I create a new service?

How do I find the link to my listing?

How do I update the triage status of my client?

How do I discharge a client?

How do I view a client’s medical record?

How do I update the status of my client?

How do I update patient details?

What do the clients see?

Managing clients on the 'My clients' page

Claim your Joy marketplace account

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Cases

How do I create a case?

How do I access and edit the client profile?

How do I change the status of the client case?

What is the client overview?

How do I view the patient’s medical record?

How to start a new consultation

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